IF PRODUCT IS DAMAGED DUE TO A FACTORY DEFECT, WE WILL ONLY REPLACE THE PRODUCT AND HAVE THE ORIGINAL PRODUCT RETURNED AT NEWCASTLE FABRICS EXPENSE.  NEW PRODUCT WILL NOT BE SHIPPED UNTIL THE DAMAGED PRODUCT HAS BEEN RETURNED AND EXAMINED.  IF PRODUCT HAS BEEN CUT OR TRIMMED, IT WILL NOT BE REPLACED.

ONCE PRODUCT HAS LEFT OUR FACILITY, WE ARE NOT RESPONSIBLE IF IT IS LOST OR DAMAGED DURING TRANSIT.

SAMPLES ARE FREE BUT THE CUSTOMER IS RESPONSIBLE FOR SHIPPING COST.

THE INSTALLER IS ACCOUNTABLE FOR PROPER INSTALLATION. 
UNDER NO CIRCUMSTANSES WILL NEWCASTLE FABRICS BE RESPONSIBLE FOR LABOR OR CONTRACTOR ERROR

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